Chief Customer Officer
As Executive Vice President, Chief Customer Officer since May 2019, Alice Milligan oversees the Company’s retail products, the digital customer experience, and marketing.
Ms. Milligan has an extensive career in financial services, most recently having served as the Chief Digital Client Experience Officer for Citibank’s North America Consumer Bank since 2014. In this role she led the strategy, planning, development, and scaling of the consumer banking digital experience across the full customer lifecycle. Prior to this role she was the Chief Customer and Digital Experience Officer for Citibank’s Global Cards and Consumer Services. Ms. Milligan started her career at American Express, rising through the ranks to become the Senior Vice President of American Express Interactive. In this role she was responsible for strategy, planning, and delivery of American Express Digital, including web, mobile, social, eCommunications, and emerging channels.
Ms. Milligan has a MA from Seton Hall University and a BS in Business Administration and Marketing from the College of St. Elizabeth.